Help & FAQ

Accounts, privacy and getting help

When you need an account, what we email you, how we treat your data, and how to fix a detail or report a problem.

Start here

Do I need an account?

No, not to browse or share. Anyone can explore towns, events and interests and send a link to a friend. You need a free account to follow towns, save favorites, build recommendation lists or manage a listing. Signing in takes a moment with Google or your email address.

  1. 1Browse freelyTowns, events, maps and guides are open to everyone.
  2. 2Sign in to keep thingsFollows, favorites, lists and listings are tied to your account.

01 · Emails

What we send you

Following a town sends one email a week with what's on and what's new. Owners also get emails about their listing, such as new inquiries and reports. Every email has an unsubscribe link, and unfollowing a town stops its weekly email.

02 · Your data

How we treat your data

We never sell your data. You can ask us to delete your account at any time, and your follows, favorites and lists go with it.

03 · Corrections

Fix wrong details

If you own the place, claim it and edit the details yourself; changes go live straight away. If you don't, leave a note through Visitor messages on the page or contact us, and we will check it.

See Claim and enhance your listing for the full claiming steps.

04 · Problems

Something broken?

Tell us which page it was and what you saw. A screenshot helps us find it quickly, and we will take a look.

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