My first time visiting this Culvers was when I moved to West Bend in February, 2025. I was so excited to get custard and a burger. I waited in a full dining room for over 20 minutes for my food. While the burger was fine, the flavor of the day custard had way too many mix-ins to be good- to the point where I didn't even want to eat it. I visited this location about 4 times after, and continued to have the same problem - a high ratio of mix ins to custard. I stopped visiting this Culvers. I'm disappointed to see the owner/operator of this location will be opening up the new Main Street location. The employees hired at the existing Culvers aren't efficient and don't know how to include a good ratio or mix-in to custard. I won't trust the staff at the new location to do that either.
